Elevate Realty Photo

Terms & Conditions

By booking services with Elevate Realty Photo, clients acknowledge and agree to the following terms and conditions.

1. Booking & Payment

  • All appointments are subject to availability and are confirmed upon booking.

  • Payment is due according to the terms provided at checkout or on the invoice.

  • Additional services requested during or after the appointment may result in additional charges.

2. Promotions & Discounts

  • Promotional offers are available for eligible bookings only and may be changed or discontinued at any time.

  • The FIRSTTIMER promotional code is valid for first-time clients and provides either 15 edited photos for $100 or $50 off another qualifying package.

  • Promotional discounts cannot be combined with other offers unless otherwise specified.

3. Cancellations, Rescheduling & Refunds

  • Clients may cancel or reschedule an appointment at least 48 hours before the scheduled shoot without a fee.

  • Cancellations or rescheduling requests made less than 48 hours before the appointment may be subject to a cancellation or rescheduling fee.

  • If access to the property is unavailable at the scheduled appointment time, or if the shoot cannot be completed due to circumstances within the responsibility or control of the person booking, no refunds will be issued.

  • This includes, but is not limited to, inaccessible properties, incomplete property preparation, overlapping contractors or services, or other conditions that prevent the photography team from completing the scheduled work.

  • If Elevate Realty Photo needs to reschedule due to weather, safety concerns, or unforeseen circumstances outside the client's control, we will work with the client to arrange another available appointment.

4. Property Readiness, Access & Scheduling

  • Clients are responsible for ensuring the property is accessible, clean, and prepared for photography before the scheduled appointment.

  • All contractors, cleaners, staging teams, maintenance workers, and other service providers must be finished working before the photography team arrives. No other services may be actively working on the property during the scheduled shoot.

  • Elevate Realty Photo provides photography services, not cleaning, staging, organizing, or construction cleanup.

  • Beyond very basic tidying, the property will be photographed as-is upon arrival.

  • Construction materials, tools, equipment, personal belongings, debris, vehicles, and other visible items may appear in the final photographs.

  • Removal of these items through editing or digital alterations is not included in standard photography services and may incur additional fees if requested and available.

  • Delays caused by property access, preparation, or overlapping services may affect the appointment and delivery timeline. Additional charges may apply if an appointment must be extended or rescheduled.

5. Photography & Editing

  • Elevate Realty Photo retains creative discretion regarding composition, lighting, angles, and editing style.

  • Standard editing includes professional adjustments to lighting, color, exposure, and overall image presentation.

  • Extensive retouching, virtual staging, object removal, and other advanced edits are not included unless specifically purchased or agreed upon.

  • The number of delivered images and services provided will correspond to the package selected at booking.

6. Delivery & Turnaround

  • Photos and other media will be delivered digitally within the estimated turnaround time communicated at booking.

  • Turnaround times may vary depending on the services purchased, project complexity, and scheduling.

  • Rush delivery may be available for an additional fee.

  • Elevate Realty Photo is not responsible for delays caused by circumstances outside our reasonable control.

7. Image Usage & Copyright

  • Elevate Realty Photo retains copyright ownership of all photographs, videos, and other media created.

  • Upon full payment, clients receive a nonexclusive license to use the delivered media for marketing and advertising the photographed property, including MLS listings, websites, social media, and promotional materials.

  • Images may not be sold, transferred, or licensed to third parties, including other agents, builders, or businesses, without prior permission.

  • Elevate Realty Photo reserves the right to use completed media for portfolio, website, social media, and promotional purposes unless otherwise agreed upon in writing.

8. Weather & Unforeseen Circumstances

  • Outdoor photography, drone services, and certain video services are weather-dependent.

  • Elevate Realty Photo may adjust or reschedule services when weather conditions, safety concerns, equipment limitations, or other unforeseen circumstances prevent safe or satisfactory completion.

  • Drone photography is subject to applicable airspace regulations, weather conditions, and operational restrictions.

9. Property Access & Safety

  • Clients are responsible for arranging lawful access to the property and obtaining any necessary permissions for photography.

  • Pets should be secured, and any known safety hazards should be communicated before the appointment.

  • Elevate Realty Photo reserves the right to stop or decline services if conditions are unsafe or prevent the photography team from performing its work.

10. Agreement

By scheduling an appointment with Elevate Realty Photo, the client acknowledges and agrees to these Terms & Conditions.

Elevate Realty Photo reserves the right to update these terms. The terms in effect at the time of booking will apply unless otherwise agreed upon in writing.

Website: elevaterealtyphoto.com